Hi, my name is Queen and I am a customer success consultant. I help customer success teams at B2B startups strategically manage customers better and develop highly effective and engaging customer success programs. Customer success is such an important part of a successful business and my mission is to help your team during critical times of need such as leaves of absence, low budget, new customer success organization, understaffing, and so much more. I work on a flexible contract to meet your business needs either on site, if you’re in the San Francisco Bay Area, or remotely for all other areas.
Here are my areas of expertise and focus.
Account Health and Relationship Management
✔ Co-manage/manage a portfolio of customers
✔ Live personalized product training
✔ Consult/advise on product best practices
✔ Facilitate account onboarding
"You can focus on adoption, retention, expansion, or advocacy; or you can focus on the customers' desired outcome and get all of those things."
— Lincoln Murphy