Hi, my name is Queen Joseph (yes, Queen is my real birth name).
I attended nursing school and dropped out after my third rotation. I still managed to obtain a college degree while working full-time, but I had no idea what to do with it. Where could I get a job with a Liberal Arts and Health Sciences Degree? What type of career could I have? Those were the questions I asked myself.
And so the journey to happiness began. I've worked in retail, healthcare, insurance, and real estate in a variety of different job roles. I also worked as a substitute teacher until I blocked a trash can that was being thrown at me from across the room by a student (thank god for my quick reflexes).
By doing different things at various companies, I was able to find out what I was really good at, what I liked doing the most, and what I needed to leave alone. I found my love and passion as a customer success manager and consultant helping growing businesses utilize software products/services they love in order to achieve business goals/objectives.
I was born and raised in Florida and currently reside in the San Francisco Bay Area, CA (Mountain View). In my free time, I love admiring art, classic cars, hanging out by the ocean, exploring the Bay Area and singing every word of my favorite song at a concert.
"In general, people judge more by the eyes than by intelligence, as everyone can see, but few understand what they see."
I specialize in product education/training, business strategy, and consulting/advising customers resulting in retention, account renewals/expansion, and growth. I'm passionate about delivering positive customer experiences and satisfaction.
I'm currently working on contract for an early-stage startup where I help our global customers use our software tools effectively to help grow their business, build better apps and websites.
Searching for a Customer Success Manager to join your team? Get in touch!