"Think like a queen. A queen is not afraid to fail. Failure is another steppingstone to greatness." -Oprah Winfrey

 
 
  • Founder and Customer Success Consultant

  • Certified and trained in customer success management

  • 3+ years of hands-on experience

  • Over 10 satisfied clients

  • Left-handed

  • Sagittarius

  • Played the Clarinet

  • Basketball sports fan (Go Golden State Warriors!)

  • Lover of antique cars

  • Sci-fi movie fanatic

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My journey in customer success consulting began when I emailed customer support at a software company and received a templated response a week later. And they didn't even bother to change the name on the template. Yikes! The client that I was working with had a high-tier plan and was on the verge of canceling. I loved their product but their service was terrible. I read all of their reviews online and drafted a short slide deck listing out problems and potential solutions on how they could improve and sent a cold email to the founder. I was offered a contract job soon after and ever since then I've been helping customer success teams achieve success.

Prior to dabbling in customer success and tech startups, I was a freelance consultant working for health insurance companies and small medical businesses for two years. I've also got prior experience working as a territory account manager and project manager for a Fortune 500 company.