A customer advocate helping B2B SaaS companies retain and grow their existing customer base.
I'm a native of Florida now residing in the San Francisco Bay Area. In my free time, I'm an iTunes DJ, an explorer in search of good live music and food, a karaoke queen, and an outdoors adventurer.
I've got experience working with scrappy early stage startups streamlining front-line support teams to successfully training and onboarding customers on product best practices.
If you're a founder, hiring leader or recruiter at a hyper-growth startup or tech company and need help with keeping a pulse on your customers' success in 2018 (and beyond) I'd love to hear from you. Get in touch! Referrals are also highly appreciated!
Queen Joseph, Customer Success Manager
"Her ability to communicate, grasp instruction and adopt new technology made for a very quick ramp-up in productivity." T. Lee, Co-Founder, Symplur
"Queen possesses a strong will to achieve great results. She learns and adapts quickly to new information. She was a top performer on my team and earned award recognition for her individual accomplishments." M. Smith, former manager, UHC