“Stable and reliable product + excellent service + customers achieving desired outcome = contract renewals.”
Are your customer success managers feeling overwhelmed? Or maybe you have a demanding enterprise customer that requires 1:1 support, time, and attention.
My unique and flexible contract services save you time and money so you can focus on what matters the most–your customers. No more dealing with recruiting agencies or worrying about hiring a new customer success manager without a budget for it.
Since 2015, I’ve helped customer success teams at B2B startups achieve success without breaking the bank. I work with your team either on site, if you’re in the San Francisco Bay Area, or remotely for all other areas.
If your company is experiencing business growth, you are a new customer success team or are understaffed, I can help you!
Account Health and Relationship Management
Co-manage/manage a portfolio of customers (enterprise, SMB, high-touch, 1:1 relationship management).
Live personalized product training (webinars and in-person training).
Consult/advise on product best practices (increase the time to value).
Facilitate account onboarding.
Customer Success Operations
Create custom training material (video tutorials, visual guides, self-help articles).
Improve or revamp internal customer success processes (account hand-offs or coordination, customer success playbook, customer support ticket escalations, lifecycle ownership).
Develop customer engagement and product adoption programs (in-app messaging, one-to-many communications, loyal/rewards programs, account planning).